Customer Testimonials
Great service from start to finish. The advisor was helpful and kept me in the loop the entire time.
Just purchased a new Ford Escape from BTFord. I shopped at other Ford dealerships in Ohio, and their prices were easily the most competitive, to the point where it justified the 2+ hour drive to them. Thanks Jay!
After we purchased our Ford Escape, we noticed some issues that were not told to us before the sale. When we brought them to the dealerships attention, the fixed the issues promptly. We are now happy with our new vehicle.
Service was great! Went at lunch time and they got me in and out pretty quick!
I have felt with Beau Townsend’s facility for years. This group of salesmen, sales manager and service representative have went above and beyond. They’re great
Excellent management and very friendly staff. Will use again. 5 stars!!! Highly recommend. Great selection of vehicles!
Caame to my home on time and finished quickly.
Great experience at both the Nissan and Ford dealerships. The original car I went to look at wasn’t exactly what I wanted and they spent all kinds of time with me looking at other cars and weren’t frustrated or upset at all when I ended up back at the original car and purchased it, deciding I could work with the one thing that was missing in my requirements list for that nice of a car. I now own the nicest car I’ve ever owned at a price I can afford, and they even helped me set up ... Read More Google - Jun 11, 2025
A++++++++++
Got everything done that was requested. It took a little time as we had to wait on parts, but that was out of their control. All good.
Ken Bailey was awesome! Very professional, helped with every question. Ken went over and beyond to make sure my sake was completes and to my satisfaction. It was like talking with an old friend. He made me feel right at home. I give Ken 5 stars and Thank you again for taking away all the stress of buying a car a True Blessing. I couldn’t have asked for a better salesman. Thank you again Ken Bailey. Rhonda Watts😊
If you are looking to purchase a car, Mr. John Johnson Sr. is the man to see. After a brief conversation, he went right to work finding a car that fit my style and budget. Mr. Johnson was professional, knowledgeable, and his kind and patience manner made me feel like an important customer. Not only did I get a fantastic car, my faith was re-stored knowing there are still good honest people out here!!!!!
It was an overall great experience! Arash is a great salesman to work with. No pressure sales. I was buying a car for my 18 year old son and Arash spent time talking directly to my son about financial responsibilities and making good choices when buying a car, just like he was his own son.
Very good work..i will be back for my next service
During inspection there were 2 critical items found. I authorized and issues were addressed in a timely manner.
The service manages at Quick Lane are great! If they don’t know something about a particular vehicle, they will find the answer.
They treated use very good, highly recommend this dealership if you want to be treated good.
I was very pleased the service and how quickly I was in and out.
They are very efficient with the condition of my auto and what I should take care of.
Johnny Gibson was a great salesman! Had made the experience awesome as always. 3rd vehicle purchase from him and Beau Townsend!
Customer service is always good in the service department. 15 word minimum is very ridiculous.
I was very pleased with the service on my car. It could not have been any better. Thank you very much!
Wow! Best experience I've had buying a new car. Brant was extremely knowledgeable and helpful, and once we decided on a trim and color, was able to quickly get us the exact SUV we wanted. The manager Tom was really nice and made us feel like we were in very good hands working with Beau Townsend for both the purchase and future service. My wife and I would highly recommend them.
Overall, it was a good experience, and Josh was very helpful in getting the deal done that I wanted to upgrade my F-150. Easy to work with and handled all aspects of the purchase. I couldn't ask for anything more.
Josh O is "SUPER" we've been coming to see Josh since late 80's or early 90's. He knows how a great salesperson does their job. He is a very hard worker and ALWAYS goes well above and beyond.
Steve is very friendly and helpful. Concerned about solving the problem.
The staff was great. The brand ambassador was extremely knowledgeable and helpful. The buying experience was the best I’ve ever had.
We had a great experience at Beau Townsend Mike Meyers did an excellent job of explaining the characteristics of the vehicle.
Justin and Chris were great to work with. Loving our new Bronco.
I scheduled an appointment for 8am, when I arrived I was told there was only one tech scheduled for the day and that the others were on vacation or at Ford Training. I was told the tech had to finish the cars from the previous day before he could start mine. My car wasn’t started until 1245 and I got a call around 4pm that if I wanted them to finish looking at my rear windshield wiper issue I’d have to leave my car over the weekend. I was very disappointed that the service was unable to be completed ... Read More DealerRater - Jun 2, 2025
Excellent service worked with Tyler and he was very professional and courteous. Would highly recommend this dealership
Great service, friendly, knowledgeable people. I won't go anywhere else for my service needs.
Excellent service from our sales manager Tony Langer. Patient ready to deal and negotiate, didn't make us feel any less of a customer no matter our credit. My 3rd vehicle purchase from Beau Townsend. Will continue my business there.
Everyone was very helpful and easy to work with
Courteous. Friendly. Knowledgeable of product. Facility was nice. Michael and Tom the manager did a great job.
They were able to see me in a timely manner when my car died. After assessing my car they sent me a link to a website that detailed recommended actions/repairs along with the cost. I was able to select the necessary repairs and approve them online.
The staff at Beau Townsend was incredibly professional and helpful. Especially George Davell, who has cemented himself as a national treasure! The entire process was so painless.
Best car buying experience I have had! Our salesperson Tyler was awesome!
Love it
Great people. Friendly atmosphere. Great car choices. Reasonable prices. Recommend not requiring 15 words please lol
Great experience. In and out with a solid purchase. Super friendly staff that was very accommodating to my husband and I and our three small kids. Would definitely recommend this dealership!
Very easy to communicate with and work through details. Never felt pushed to a make a decision and Tyler was excellent from start to finish.
Nothing but a 5 star dealership right here. Beau Townsend is always a pleasure to work with!
Great service from Pat. Didn’t hesitate to answer our questions. Will be going back to him to buy are next vehicle
Johnny and staff were awesome! I brought 3 kids with me to purchase and they were great to us! Highly recommend!
Great service!
Good people to work with.
Great Experience!!
Friendly and fast service.
Favorite dealership. Awesome service.
Excellent dealer, wonderful staff
VERY professional, knowledgeable. Would highly recommend.
Good and timely serviced my F 150
Very efficient and direct. No run around. Very professional.
Tyler was great to deal with. We went back a few days later and bought a truck also
Beau Townsend had a great inventory for me to chooses from. Everyone there cared about what I wanted and helped me immensely. This is my second car purchased from them and I highly recommend Beau Townsend to family and friends. I purchased a 2024 white Ford Edge SEL.
I purchased a new 2025 Ranger Lariat and the overall process was highly professional and knowledgeable by all staff involved throughout the process.
We had no issues. We got services needed and we were in and out. The oil change and brake flush were fine. Even had the car washed after!
Mike Myers was very easy to work with and addressed all my questions. Your team was very professional.
The process was flawless and I have heard great things about the service department at this dealership.
I bought a used expedition max from them. A few weeks later, I noticed the windshield started leaking. The dealership paid for the repair. Great communication before during and after the purchase.
Enjoyed working with Beau Townsend!! Great dealership.
Great customer service, from sales to finance. Jay Mittelstadt thas been our go to sales guy for about 7 years. He goes above an beyond for his customers, rather first time buyer or repeat buyer. Finance, Mike Schmidt, makes the process quick and painless. These guys are who keep us coming back to Beau Townsend!
We have had an appt for a week now. Received call from Kristen/kaitlyn?. All info on the problem was relayed to her. Appointment was for 0740.
Truck taken in and dropped off prior to 0740. She texted me stating that they had been busy this morning, this was at 1100. She then called me stating that they were just putting the truck into maintenance and I told her to take the damn truck out of maintenance and that I would be in to pick up. This appt was costing me 200$ for the deductible-just to look at it and see what is wrong, ... Read More Google - May 21, 2025
My experience at Beau Townsend Lincoln was very disappointing. After locating the exact car I had been searching for at this dealership, which is 3 1/2 hours from my home, I spoke with salesperson Mike Myers over the phone and made arrangements to purchase the vehicle. This purchase was a cash deal/no financing, therefore the arrangements we discussed over the phone prior to traveling to the dealership included acceptable method of payment. Upon arriving at the dealership, I never once felt like Myers was appreciative of my business and the distance I traveled to do business with Beau Townsend Lincoln. While ... Read More DealerRater - May 20, 2025
The service here is the best! Katey is always so friendly, it's a pleasure to work with her. I came in early and they took me right away and I was driving out earlier than expected. I trust the work that's being done and I appreciate the fast service.
Quick lane, under Nathan's management, is excellent service. He has knowledge, integrity, and kindness, and explains things well.
I have been going to this dealership for 15 years now, third vehicle with them and will go back
I bought a new 2025 Ford Mustang Premium and the overall experience was great. The staff was professional and friendly, they made the purchase process go very smooth.
Overall fantastic experience. Salesperson was very helpful explains everything. Never felt pressured to make a decision.
Excellent service and very helpful with our purchase
Great experience overall. We were greeted by sales manager Tom Brunswick. Sales rep Brant is awesome: knowledgeable, energetic and friendly. Great selection of well appointed vehicles with tastefully blended exterior and interior selections. Financing was a breeze, helped us find lowest APR
Friendly efficient never waited long. Accommodating maybe a few more minutes on the car overview (not Josh). It's been 9 years since I've had a new car.
Great experience and not pushy!
Justin is a great salesman. He’s very knowledgeable about the products that he sells. We would definitely purchase from him again.
I waited 2 and half hours for the shuttle bus to come and pick me up to pick up my car. I had to call twice to fulfill my ride request. 👱🏻♂️ Mark L
Everything you would want in a great experience in buying a new vehicle they was honest to the point and no hassle.
Visit Beau Townsend if you want great customer service and a friendly staff who are committed to ensuring you have a great experience, whether you are getting your car serviced or looking to purchase your next vehicle. From a happy, satisfied customer!!
Courteous and friendly service , did not try to push other services than what I asked for.
I purchased a 2022 Transit in 2014 & used car salesman, Tyler Boesenber made a hairy service issue "all good". He's the best!
I have taken my truck to Beau Townsend Ford on several occasions for service work. This is the first time that I noticed the tires were not rotated as they should have been.
Mr. Wolf made sure that my oil change, car inspection and car wash were done in a timely and professional matter.
Very friendly staff but not good on calling back when I left my number two times. Could not find my problem but heard it 4x on way home. Charged 170 for transmission diagnostic testing. Asked what that was he said they drove it around some and put on machine but he didnt really know what mechanic did and ask him. That was $170???
They refused to work with my warranty that came with my F150 from the dealership when I bought the truck. They were a complete waste of $200 for absolutely nothing since they refused to call the warranty phone number and give them info on the needed repair. I will never return.