Just had our Taurus repaired at Beau Townsend and the service was excellent.
I was actually looking at the trucks at the Nissan dealership next to the Ford dealer (both owned by Beau Townsend). Decided to look at the F-150's and (of course) found the truck I was looking for. THis was a Sunday evening, so I sent a message to the dealership referencing the stock # of the vehicle I was interested in. Before 9am Monday I had an email and a phone call from Holly in customer service. She found the vehicle I was interested in, and indicated she would give my name and phone number to the sales manager, since there are some salesmen who specialize in trucks, and some in cars. Justin Jacobs contacted me, we exchanged necessary information regarding my potential trade and agreed on a price, less down payment and trade. I live approx 1 hour away, so we set up an appointment for me to test drive the truck and give them a chance to examine the trade in vehicle. At the eleventh hour I was called in to work and had to reschedule. Justin was very flexible. Dollar amounts and financing was seamless and easy. Both parties walked away with a win, as it should be. I cannot say enough good things or recommend this dealership (and Justin in particular) highly enough. The professionalism, speed and flexibility were very much appreciated.
Grateful for the Web and Beau Townsend Ford Lincoln. Nice to be able to negotiate a deal that was not painful by phone and internet. Mike Myers found the exact MKT that we were looking for and then they drove the car to Fort Wayne Indiana to deliver it to our home. This experience goes way beyond customer service and dealing with a fair auto dealership. More business will be coming from Fort Wayne, for referrals work. Thank you for serving and meeting our families needs!
I wouldn't still be driving my 2003 Explorer without their professionalism, great service, and reasonable repair costs. Have total confidence in their employees who are always professional and pleasant. Thank all of you at Beau Townsend.
Very happy with our 2017 Ford Escape SE purchased earlier this year from Beau Townsend Ford in Vandalia Ohio. We received a fair offer on the car and on our trade-in and have been happy with the car so far. For the price, the car has a lot of value. Good ride and handling and nice features. This is not the high end version but more of a mid-level car. Still, the features are significant. We have had the car in for routine service twice so far and have been happy with the service provided and the convenience of the process.
I want to give a big shout out to Beau Townsend Ford today. I had a vendor event and when it ended, I loaded up the car, only to find out the car battery was dead. No one had cables. I called Beau Townsend to get the roadside assistance number (it was worn off my key card) only to find out service was closed, but the manager said if I got there before 5pm he'd have someone replace my battery. Long story short, I got there, they replaced the battery and I'm finally home. I've always gotten the best service there, and today they definitely needed public praise. Thanks to all that helped.
Thank you to Tyler Boesenberg and the team in the Used car building for helping me get my husband the perfect truck!! We went in thinking we were preapproved for a great deal on a used truck, then their team worked and got us an even better deal than we ever anticipated!! Such a great experience and a fun group to work with!!
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